Bike Tow Leash

Enjoy Secure Shopping At BikeTowLeash.com

You can shop at [www.BikeTowLeash.com] online with confidence. We guarantee you will be satisfied with your Bike Tow Leash.  If you are having any difficulty with installation email photos of the mounting area to 1runningdog@biketowleash.com  even with use questions or call 857-BIKE-DOG.  

We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard.

Authorize.Net uses personally identifiable consumer information to process payment transactions and for no other purpose. [www.BikeTowLeash.com] is registered with the Authorize.Net Verified Merchant Seal program.

Shipping schedule

Please see the note on the BTL page for current shipping times. This may vary with inventory, production and peak demand.

Accessory clothing items are often made to order so shipping dates may vary accordingly if out of stock for your particular size.

Returns

• Did you receive a defective item?
• Did we ship the wrong thing?
• Did the order arrive damaged?
• Notify us within 5 days of receipt via email 1RunningDog@BikeTowLeash.com for return authorization.
• We will make it right.

Exchanges

We don't exchange products. Please place a new order for the things you want and return your item(s) at your convenience.

Returns: 45 Day Time Limit

There is a 45 day time limit on returns. The item must be in brand new, unused condition and returned with its original packaging to get a full refund minus shipping costs.

Most dogs absolutely love the BTL. However, we can’t guarantee your dog’s condition or attitude next to bicycle wheels. [Helpful hint: if there is any concern of bike fear, try walking with your dog beside your bike before you order to get him used to the bike]. All dogs are different, like kids, they like most things, most of the time. If your dog just doesn't like biking and the BTL is no longer in new condition, please do a good deed and donate your BTL to your local rescue. We know they will love you for it. At our discression and depending on the situation, we may provide a partial refund for a verified charitible contribution.  

Please follow these instructions to return something for a refund:

1. Returned items must be in brand new condition to receive a refund. Absolutely no teeth marks, dirt or slobber.
2. First, contact LEON Engineering for Return authorization then Pack the item(s) carefully in original packing with all instructions and parts.
3. Use the Return address on the invoice sent with the order. If you don't have the original paperwork, include your shipping address name, billing address, phone number and email address so we can find your account.
4. Returns address:
LEON Engineering, Inc.
BikeTowLeash.com RETURNS
7651 Ashley Park Court Suite 408
Box 240.
ORLANDO, FL 32835

For a successful return:

• We suggest tracking with FEDEX, UPS or the Postal Service to return packages. We don't pay for return shipping.
• Insure your packages! A refund will not be given for lost or damaged returns (it happens).
• You'll receive a credit in the same form of payment originally used.
• We'll email you when your return is processed. Please allow 5-7 business days from the time we receive your return.
• Clothing Items: Most returns are due to guessing at the sizes. Rather than guessing, use the size chart provided for the item or check your (or recipients) closet for correct sizes. Do not return items with any teeth marks, slobber or dirt on them, you will not get a refund. We will not refund you for these. We can’t.
• Again, if for any reason your dog does not love the product, perhaps cannot get over a fear of bike wheels, [Helpful hint: if there is bike fear, first try walking with your dog and bike to get him used to the bike]. and if the BTL is in used condition, please donate it to your local shelter or rescue. We know they will love you for it!

Clothing Sizing

• See PDF chart on the product page.
• Email 1RunningDog@BikeTowLeash.com with any questions.